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appreciate you making your hotel available to applicants. This website
will help hotels housing
applicants displaced by a disaster
obtain payment from (CLC) Corporate Lodging Consultants on behalf
of (FEMA) Federal Emergency Management Agency. This site and the hotel
payment process are administrated by (CLC) Corporate Lodging Consultants,
one of the largest purchasers of hotel rooms for business in the
United States.
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HOTEL SUPPORT LINE: |
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1-866-545-9865 for assistance. |
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(8:00 a.m. to 5:00 p.m. CT Monday through Firday) |
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Welcome!
Corporate Lodging Consultants values your support of the Emergency Lodging
Assistance Program. Funded by the Federal Emergency Management Agency,
the ELA program provides prompt lodging payments for short term stays.
This program is administered by Corporate Lodging Consultants, a federal
government contractor and the largest outsourced lodging services provider
in North America.
This website is your complete resource for the ELA program.
CLC's comprehensive ELA web support provides:
- An intuitive user-interface
- Real-time guest authorizations
- Detailed guest & billing summaries
- The latest in ELA program news
- Informative FAQs & instructional materials
For additional ELA information, please choose the appropriate link below:
* Find out more about the Emergency Lodging
Assistance program (Program Information)
* Begin registering your property and
guests
(Create an Account/Enroll)
* Download forms, agreements, instructional materials and other documents related to the ELA Program (Documents)
* Find out more about CLC (CLC
Home)
If you are a hotel currently housing displaced guests
and have further questions about the FEMA Emergency Lodging Assistance
Program, please review our Frequently
Asked Questions. Here, you
will find answers to commonly asked questions including general program information,
enrollment, evacuee qualification, billing and more.
You may also contact CLC's ELA support center
via e-mail at femahousing@corplodging.com. Or, call (866) 545-9865.
If you are a hotel and need to contact FEMA
regarding guests, please e-mail FEMA at Landlord-Lease-Info@dhs.gov.
Thank you for
participating in the Emergency Lodging Assistance Program. |
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| Look for the help Icon throughout
the site for information about how to use the tools found here. |
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ELA ASSISTANCE LINE
July 01, 2009
The ELA ASSISTANCE HOTLINE will be closed Friday July 3rd, 2009 in observance of the Independence Day Holiday. Our office will re-open on Monday July 6th, 2009 at 8:00 a.m. CST.
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Updates to ELA Website
April 15, 2009
ELA Hotel Partners will see new features added to their online accounts beginning Thursday April 16th, 2009. Changes have been made to modify the Guest Summary and the Billing History pages. Due to large volumes of guests staying in some properties, researching individual guests became difficult. The new changes will allow hotels to research specific guests easier as well as still access all guests loaded into their account. If you need assistance with these changes please call our hotline at 1-866-362-0742.
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ELA Extension
March 27, 2009
Updated on 3-27-09: Some hurricane evacuees have been extended. Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended and the specific dates of eligibility for each individual guest. Some dates may be different for each guest. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.
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ELA EXTENSIONS
March 02, 2009
Extensions:
Updated on 3-2-09: Some hurricane evacuees have been extended. Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended and the specific dates of eligibility for each individual guest. Some dates may be different for each guest. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.
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Extensions Through Feb 13th, 2009 (Checkout Feb 14th, 2009)
January 31, 2009
Updated on 1-31-09:
Some hurricane evacuees have been extended through the night of Febuary 13th (check out on the 14th). Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.
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January 16th, 2009 Extensions
January 16, 2009
Some hurricane evacuees have been extended through the night of January 30th (check out on the 31st). Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation
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Extensions - Through Jan 16th, 2009 (Checkout Jan 17th, 2009)
December 31, 2008
Some hurricane evacuees have been extended through the night of January 16th (check out on the 17th).
Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation
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IL, MN and IN ELA Activations
December 24, 2008
Due to recent weather events, FEMA has enacted Emergency Lodging Assistance (ELA)in the states of IL, IN and MN.
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Ike Extensions - Through Jan 2nd (Checkout Jan 3rd)
December 11, 2008
Some hurricane evacuees have been extended through the night of January 2nd (check out on the 3rd).
Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation
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Ike Extensions - Through Dec 12th (Checkout Dec 13th)
November 26, 2008
Some hurricane evacuees have been extended through the night of Dec. 12th (check out on the 13th).
Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "TSA Extension Terms and Conditions 12-12 (Checkout 12-13)"form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Authorization Ending 12-12 (Checkout 12-13)" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation
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Extensions Through the Night of November 28th (Check Out the 29th)
November 11, 2008
Some hurricane evacuees have been extended through the night of Nov. 28th (check out on the 29th).
Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those in your hotel who have been extended.
Go to the program information link for information on which form to give each guest.
If your guest alert was received on Nov 11th, the guest needs to complete the "Transitional Sheltering Assistance Terms and Conditions" form.
If you received the guest alert on Nov 12th, that guest needs the "Notice From FEMA Regrding Authorization".
As always, thank you for your assistance and your participation.
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Some Hurricane Evacuees Extended Through the Night of Nov 11th
October 25, 2008
Some hurricane evacuees have been extended through the night of Nov. 11th (check out on the 12th).
Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "TSA Extension Terms and Conditions Through 111108" form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Hotel Auth Ending 11-11" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation
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Ike Extension Information and Instructions-Oct 12th
October 12, 2008
Many Hurricane Ike evacuees have been extended through the night of October 27th (Check out October 28th).Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "Ike Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Ike Authorization Ending" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email)indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation.
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Ike Extension Information and Instructions
October 11, 2008
Many Hurricane Ike evacuees have been extended through the night of October 27th (Check out October 28th).Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.
Some of those being extended will need to sign the "Ike Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.
All others being extended need to be given the "Ike Authorization Ending" form, which is also located under the "Program Information" page.
In the next few days CLC will send out information (via fax and email)indicating which form goes to the evacuees.
As always, thank you for your assistance and your participation.
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Eligibility Extensions
October 03, 2008
FEMA has extended some Gustav evacuees through the night of Oct 5th. Some have been extended through the night of the 16th.
Please review the alerts on the right hand side of the page for any of your guests who may have been extended.
As always, thank you for participating in the program
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Gustav Eligibility Extensions
October 03, 2008
FEMA has extended some Gustav evacuees through the night of Oct 5th. Some have been extended through the night of the 16th.
Please review the alerts on the right hand side of the page for any of your guests who may have been extended.
As always, thank you for participating in the program.
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Hurricane Ike Emergency Lodging Assistance Activated
September 15, 2008
FEMA Activates ELA for Hurricane Ike. Please call 1-866-545-9865 for assistance.
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New Disaster Area Declared for ELA
September 03, 2008
FEMA Activates ELA for Hurricane Gustav. Please call 1-866-545-9865 for assistance.
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FEMA Formaldehyde Information
August 10, 2007
A FEMA Formaldehyde Information Number is available:
1-866-562-2381
TTY 1-800-462-7585
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