The Program
What does the program provide?
The program covers hotel lodging (room charges and applicable taxes
only) for FEMA qualified individuals from designated disaster areas.
All other expenses are the responsibility
of the applicant.
Who pays for the program?
The program is managed and funded by the Federal Emergency Management
Agency (FEMA) .
Corporate Lodging Consultants acts as a paying agent on behalf of
FEMA.
How does a hotel participate
in the program?
Hotels wishing to participate in the ELA program can enroll via our
website (.)
Upon successful enrollment, hotels can immediately bill for qualified
applicant stays.
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Qualified Check-Ins
How
do displaced individuals qualify for assistance?
All displaced individuals needing assistance must contact FEMA for
ELA qualification. If necessary, instruct non-qualified
individuals to call FEMA [1-800-621-3362
or for the TTY caller at 1-800-462-7585] for further assistance.
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Guest Extensions
Are guests eligible to stay
beyond the initial authorized date?
In certain cases, FEMA will provide extended hotel lodging assistance
to qualified guests on a case-by-case basis. A guest's extension information
will be provided on CLC's ELA website.
The Guest Alerts feature allows
CLC to issue hotel specific applicant extension information via the ELA
website.
Simply access your online ELA account to view any/all extensions issued
to applicants currently checked into your hotel.
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Reservations and Check-In
Will reservations be made
for guests?
Guest reservations are not required for this program. However, FEMA
may make applicant reservations at their discretion.
Are additional rooms available
for family use?
At FEMA’s discretion, additional rooms may be provided on a
case-by-case basis. CLC’s ELA website alerts a hotel on how
many rooms each registered guest is eligible to receive.
How long are guests allowed
to stay in a hotel paid by FEMA?
Each qualified guest is assigned a registration number with an authorized start and end date. After the registration end date, all charges are the responsibility of the guest. There is NO ADVANCE BILLING, only billing for stays that already occurred.
Does the ELA website display
the guest's authorized length of stay?
Yes, authorized length of stay is obtainable through the Check
Guest Qualification process.
To complete the Check Guest Qualification
process, complete the following:
- On your ELA Homepage, enter
the guest’s personal information and Registration ID in the
Check Guest Qualification form
- Click the Submit button
- Upon successful verification of the Registration ID, the ELA website
displays the guest’s qualification information, including
authorized length of stay
What
if a guest doesn't have a government-issued photo ID?
All qualified guests requesting lodging must
provide a valid government-issued
photo ID at check in. If unable to provide a valid photo ID, the guest
is ineligible for lodging assistance under the terms of this program.
For further assistance, instruct the applicant to call FEMA
[1-800-621-3362 or for the TTY caller at 1-800-462-7585.]
How
long am I required to keep a copy of the guest’s government-issued
photo ID?
FEMA requires all hotels retain a physical copy of a qualified
guest's government-issued photo ID for two-years.
How
do I check a guest in?
- On your MyELA Homepage, enter
the guest’s personal information and Registration ID in the
Check Guest Qualification form
- Click the Submit button
- On the Guest Check In screen,
enter complete hotel accommodation information in the fields provided
and click the Check In button
NOTE: VALID GUEST IDENTIFICATION IS MANDATORY
FOR ALL QUALIFIED GUESTS PARTICIPATING IN THE EMERGENCY LODGING ASSISTANCE
PROGRAM
Can
I retroactively check in a guest?
Yes, CLC allows hotels to backdate a guest check in up to 48
hours prior to the current date. However, CLC strongly
recommends that hotels qualify and check in guests before lodging
is provided.
Can
I cancel a guest check in?
Yes, hotels may cancel a guest check in. Perform the following to
cancel an unbilled guest check in:
- On your MyELA homepage,
click the Guest Summary link
- Locate the appropriate guest on the Guest Summary
screen and click the Details button
- On the Guest Details
screen, click Cancel Check In
to remove the guest
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Billing
How
do I bill for a guest stay?
- On your MyELA
Homepage, click the Submit
Billing link
- Locate the appropriate guest on the Guest
Available for Billing screen and click
the Bill
button
- On the Bill
Stay screen, enter complete billing
information in the fields provided and click the Submit
button
- CLC's billing system allows you to decide
when to submit a bill. Bill multiple days at a time or bill
daily.
- Each guest stay can only be billed once per
day
NOTE: BILLING IS AVAILABLE FOR PROVIDED ACCOMMODATION
DATES ONLY. ADVANCED BILLING IS
STRICTLY PROHIBITED.
How often will I get paid?
Currently, CLC issues ELA payments in
regular
billing cycles. All stays billed during a consecutive cycle are invoiced
on each payment for your convenience.
Does
CLC offer ELA payments via ACH?
No, CLC does not offer ELA payments
through ACH at this time.
How
much am I allowed to charge?
Lodging rates for the ELA program are
established and governed by FEMA. Applicants are responsible for any room
charges exceeding the maximum lodging rate as defined by FEMA. CLC’s
ELA website calculates and displays any rate overages for your convenience.
How
do I know CLC received my bills?
CLC’s ELA website provides detailed
inquiry options. To view the status of a submitted billing, complete
the following:
- Click the Billing History link
on the ELA Homepage
- The Billing History screen provides
an overview (including status) of all billings submitted by your
hotel
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Login Information
How do I locate my ELA
Username and/or Password?
To retrieve your ELA Username and/or Password,
complete the following:
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Guest Relations
How do I respond to a guest who violates
hotel rules and policies?
ELA guests must obey the same rules and policies that apply to traditional
hotel guests. Any ELA guest who violates your hotel rules and policies
should be subject to the same disciplinary action as traditional guests.
Does ELA pay for guest damages?
No, ELA guests are solely responsible for damages incurred and liable
for any additional costs that may result.
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ELA Terms and Conditions Form
Is the ELA Terms and Conditions form required?
Yes, FEMA qualified guests must agree to and sign the ELA Terms and Conditions form to receive lodging assistance.
What if the guest refuses to sign the ELA Terms and Conditions form?
If the guest refuses to sign the ELA Terms and Conditions form, lodging assistance can not be provided under the terms of the program.
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