ELA Call Center Closed for Thanksgiving
November 11, 2024

The ELA Program will be closed for the Thanksgiving holiday on Thursday, November 28th and Friday, November 29th. ELA will resume regular business hours on Monday, December 2nd at 8 a.m. Central. Please remember to refer to the ELA User Guide, FAQ section and Program Information tabs on the ELA website.

DR 4828 Florida Activation
October 17, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4828 Florida-Hurricane Helene: The states of Florida, Alabama and Georgia. For further assistance, please call 1-866-545-9865.

DR 4834 Florida Activation
October 17, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4834 Florida-Hurricane Milton: The states of Florida, Alabama and Georgia. For further assistance, please call 1-866-545-9865.

DR 4829 South Carolina Activation
October 13, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4829 South Carolina counties of Abbeville, Aiken, Allendale, Anderson, Bamberg, Barnwell, Cherokee, Chester, Edgefield, Greenville, Greenwood, Hampton, Jasper, Laurens, Lexington, McCormick, Newberry, Oconee, Orangeburg, Pickens, Richland, Saluda, Spartanburg, Union and York; states of Alabama, Georgia, North Carolina and Tennessee. For further assistance, please call 1-866-545-9865.

DR 4827 North Carolina Activation
October 02, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4827 North Carolina: Georgia, Kentucky, North Carolina, South Carolina, Tennessee, Virginia and West Virginia. For further assistance, please call 1-866-545-9865.

ELA Closed for Labor Day
September 02, 2024

ELA phone lines will reopen tomorrow, September 3rd, at 8 A.M. central.

QUALIFICATION END DATE QUESTIONS
August 26, 2024

PLEASE DIRECT SURVIVORS WITH QUESTIONS ABOUT THEIR QUALIFICATION END DATE TO CALL FEMA AT 1-800-621-3362. ELA NOR CLC GOVERNS SURVIVOR QUALIFICATION END DATES.

DR 4779 Iowa Activation
August 02, 2024

The Federal Emergency Management Agency (FEMA) has activated the state of Iowa and select counties in Missouri and Nebraska for assistance with DR 4779 Iowa: MISSOURI COUNTIES – Harrison and Worth / NEBRASKA COUNTIES – Burt, Douglas, Sarpy and Washington. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4798 Texas Activation
July 26, 2024

The Federal Emergency Management Agency (FEMA) has activated the following Texas counties for assistance with DR 4798 Texas-Hurricane Beryl: ANGELINA, AUSTIN, BRAZORIA, BRAZOS, BURLESON, CHAMBERS, CALHOUN, CHEROKEE, COLORADO, DEWITT, FAYETTE, FORT BEND, GALVESTON, GRIMES, HARDIN, HARRIS, HOUSTON, JACKSON, JASPER, JEFFERSON, LAVACA, LEE, LIBERTY, MADISON, MATAGORDA, MILAM, MONTGOMERY, NACADOCHES, NEWTON, ORANGE, POLK, ROBERTSON, RUSK, SAN AUGUSTINE, SABINE, SAN JACINTO, SHELBY, TRINITY, TYLER, VICTORIA, WALLER, WALKER AND WHARTON. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4784 Iowa Activation
July 26, 2024

The Federal Emergency Management Agency (FEMA) has activated the state of Iowa for assistance with DR 4784 IA. ELA-verified lodging providers within the state of Iowa may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4796 Iowa Activation
July 11, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4796 Iowa: The State of Iowa; Lincoln, Minnehaha & Union counties in South Dakota; and Jackson, Martin, Nobles and Rock counties in Minnesota. ELA-verified lodging providers within those areas may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4788 Arkansas Activation
July 08, 2024

The Federal Emergency Management Agency (FEMA) has activated the following Arkansas and Missouri counties for assistance with DR 4788 Arkansas: ARKANSAS COUNTIES - Baxter, Benton, Boone, Fulton, Greene, Madison, Marion, Randolph and Washington/MISSOURI COUNTIES - Carroll, Clay, Craighead, Crawford, Franklin, Izard, Johnson, Lawrence, McDonald, Newton, Searcy, Sharp, Stone, Taney and Washington. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4795 New Mexico Activation
July 01, 2024

The Federal Emergency Management Agency (FEMA) has activated the following areas for assistance with DR 4795 New Mexico: The State of New Mexico and El Paso county in Texas. ELA-verified lodging providers within those areas may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4776 Oklahoma Activation
June 02, 2024

The Federal Emergency Management Agency (FEMA) has activated the state of Oklahoma for assistance with DR 4776 Oklahoma. ELA-verified lodging providers within the state of Oklahoma may accept qualified survivors. For further assistance, please call 1-866-545-9865.

DR 4781 Texas Activation
May 27, 2024

The Federal Emergency Management Agency (FEMA) has activated the following Texas counties for assistance with DR 4781 Texas: ANGELINA, AUSTIN, BELL, BRAZORIA, BREWSTER, CALHOUN, CHAMBERS, CHEROKEE, COOKE, CROCKETT, DENTON, EASTLAND, FALLS, FORT BEND, GALVESTON, GRIMES, HARDIN, HARRIS, HOCKLEY, HOUSTON, JASPER, JEFFERSON, LAMAR, LEON, LIBERTY, LUBBOCK, MADISON, MONTGOMERY, NEWTON, PECOS, POLK, SAN JACINTO, TAYLOR, TERRELL, TRINITY, TYLER, VAL VERDE, WALKER & WALLER. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

BILLING ELA IS SIMPLE!
May 01, 2024

The ELA Program encourages all participating lodging providers that have accepted qualified survivors to bill AT LEAST once a week. Doing so will ensure regular payments to your property. <p> Billing ELA is easy! Just check your work and submit!</p>\r\n• UNIQUE ROOM NUMBERS: View your Submit Billing page to ensure you’re submitting unique room numbers for each survivor each day. Entries where survivors are being billed in THE SAME ROOM on the SAME DAY will delay payment. So, make sure your room numbers are unique for each day billed. <p>\r\n• CHECK YOUR WORK: Double-check your rates, taxes and dates of stay before submitting. Though ELA is an easy-to-use, web-based system, billing mistakes on your end will take up your time, will need to be corrected with paperwork by you or your staff and will cause payment delays.<p>\r\n• CALL ELA FOR CORRECTIONS: Before billing, if you notice incorrect information was entered, please call us at 1-866-545-9865 or email femahousing@clclodging.com. We’re happy to make swift corrections! Please note the “Edit this Check-In” feature must be operated by an ELA specialist. Operation of the “Edit this Check-In” page at the hotel level won’t save your changes. <P>\r\n• SUBMIT PARTIAL OR FULL STAYS FOR PAYMENT: You don’t need to wait for a survivor to check out before you bill ELA. Simply review your Submit Billing page in your ELA account for inaccuracies and submit! It’s that simple!

FINAL BILLING DEADLINE
October 05, 2023

FINAL BILLING SUBMISSION DEADLINE has been established for the following disaster: DR 4724 Hawaii – Wildfires - (billing deadline of 11.7.23). Please submit ALL UNBILLED stays before the deadline. Stays cannot be processed after the deadline. If your property would like an accounting of all paid charges from the Emergency Lodging Assistance Program, please call 1-866-545-9865 to request a full detail of charges. Thank you for your participation in the Emergency Lodging Assistance Program.

DR 4724 Hawaii Activation
August 13, 2023

The Federal Emergency Management Agency (FEMA) has activated the following Hawaii counties for assistance of DR 4724 Hawaii: Hawaii and Honolulu. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

FINAL BILLING DEADLINE
June 28, 2023

FINAL BILLING SUBMISSION DEADLINE has been established for the following disasters: DR 4673 FLORIDA – Hurricane Ian - (billing deadline of 7.30.23). Please submit ALL UNBILLED stays before the deadline. Stays cannot be processed after the deadline. If your property would like an accounting of all paid charges from the Emergency Lodging Assistance Program, please call 1-866-545-9865 to request a full detail of charges. Thank you for your participation in the Emergency Lodging Assistance Program.

Temporary System Outage from 6 a.m. to 8 a.m. on Sunday, April 30th
April 26, 2023

Due to scheduled IT maintenance, CLC Lodging web-based products will be inaccessible for two hours from 6 a.m. to 8 a.m. Central Standard Time this Sunday, April 30th. The outage will affect clchotels.com for CLC travelers and ela.corplodging.com for FEMA/ELA survivors.

Martin Luther King, Jr. Day Hours
January 13, 2023

The Emergency Lodging Assistance (ELA) call center will be closed Monday, January 16, 2023. Lines will re-open at 8 a.m. CST on Tuesday, January 17, 2023.

DR 4673 Florida Activation
October 06, 2022

The Federal Emergency Management Agency (FEMA) has activated the following state for assistance for DR 4673 Florida: Florida. ELA-verified lodging providers within these states may accept qualified survivors. For further assistance, please view the User Guide located on the header of this page.

TEST - CARBON
October 05, 2022

TEST - CARBON

Final Billing Deadline for DRs 4611 LA & 4652 NM
September 15, 2022

All billings for eligible Emergency Lodging Assistance survivors affected by Hurricane Ida and New Mexico wildfires must be submitted no later than Friday, September 30, 2022 at 3 p.m. CST. Billings must include: (1) Transaction Entry Form (which may be attained by calling 1-866-545-9865), (2) Nightly folio of charges (statements cannot be accepted) and (3) Signed Terms and Conditions Form. CLC Lodging will not process bills for either disaster after the deadline. For a full detail of charges paid to your lodging facility or for other inquiries, please call 1-866-545-9865 or email femahousing@clclodging.com. Thank you for your participation in the Emergency Lodging Assistance Program.

DR 4652 New Mexico Activation
May 23, 2022

The Federal Emergency Management Agency (FEMA) has activated the following New Mexico countries for assistance of DR 4652 New Mexico: Bernalillo, Colfax, Los Alamos, San Miguel, Sandoval, Santa Fe and Taos. ELA-verified lodging providers within those counties may accept qualified survivors. For further assistance, please call 1-866-545-9865.

Independence Day ELA Closure
July 01, 2020

In observance of Independence Day, the Emergency Lodging Assistance Program will be closed on Thursday, July 4, 2024.

No Activation At This Time
March 16, 2020

There is no current activation for the Emergency Lodging Assistance Program

Emergency Lodging Assistance (ELA) Hotline Holiday Hours
January 17, 2020

In observance of Martin Luther King Jr. Day, the Emergency Lodging Assistance hotline will be CLOSED Monday, January 20th, 2020. Normal business hours, 8 a.m. to 5 p.m. CST, will resume on Tuesday, January 21st, 2020. Additional assistance and information is available at ela.corplodging.com. Survivors needing assistance should contact FEMA at 1-800-621-3362.

Emergency Lodging Assistance (ELA) Hotline Holiday Hours
December 19, 2018

The Emergency Lodging Assistance hotline will be CLOSED the following days for the Holiday: Monday, December 24th, 2018 AND Tuesday, December 25th, 2018. Normal business hours, 8 a.m. to 5 p.m. CST, will resume on Wednesday, December 26th, 2018. Additional assistance and information is available on the website at ela.corplodging.com. Guests needing assistance should contact FEMA at 1-800-621-3362.

Commonwealth of the Northern Marina Islands Activation
November 30, 2018

The Emergency Lodging Assistance program has been activated for survivors of Typhoon Yutu. Please refer to the Program information page for additional assistance along with the User Guide portion of our website.

2018 Thanksgiving ELA Assistance Hours
November 21, 2018

The Emergency Lodging Assistance (ELA) call center will be closed Thursday November 22, 2018 and Friday November 23rd, 2018. We will re-open Saturday November 24th at 10:00 a.m. CST until 7:00 p.m. CST.

FINAL BILLING DEADLINE - DR 4332 TX and DR 4337 FL
September 20, 2018

September 30, 2018 is the FINAL billing submission deadline for DRs 4332 TX and DR 4337 FL. Please submit all unbilled stays for these disasters at ela.corplodging.com. The Emergency Lodging Assistance Program will not process stays for these disasters after September 30th.

Billing Submission Deadline
July 12, 2018

FINAL BILLING SUBMISSION DEADLINES have been established for the following disasters: DR 4337 FLORIDA - (billing deadline of 7.15.18) .... DR 4344 CALIFORNIA - (billing deadline of 7.15.18) .... DR 4332 TEXAS - (billing deadline of 7.31.18) Please submit ALL UNBILLED stays for the above disasters at ela.corplodging.com. This notice does not affect billing for DR 4336 Puerto Rico/DR 4339 Puerto Rico, which remain active. If your property would like an accounting of all paid charges from the Emergency Lodging Assistance Program, please call 1-866-545-9865 for a full detail of charges. Thank you for your participation in the Emergency Lodging Assistance Program.

Billing Submission Deadline
July 12, 2018

ELA Call Center Holiday Closure
July 03, 2018

The Emergency Lodging Assistance hotline will be closed in observance of the July 4th holiday. We will resume regular business hours on Thursday July 5th, 2018. Additional information is available on the program information portion or user guide tab.

Temporary Extension For DR 4339 & 4336 PR
July 02, 2018

FEMA’s Transitional Sheltering Assistance for DR-4339 & 4336 Puerto Rico has received a temporary extension. Please check the Emergency Lodging Assistance Program website frequently for eligibility updates.If you are unsure under which disaster your guest(s) fall, please call Emergency Lodging Assistance at 1-866-545-9865.Thank you for your participating in the Emergency Lodging Assistance Program.\\r\\n

Important Hotel Announcement Regarding DR 4337 FL
March 08, 2018

FEMA’s Transitional Sheltering Assistance for DR-4337 Florida for Hurricane Irma will end on March 10, 2018. There are no further extensions for this particular disaster. Any survivors under DR-4337 remaining in Emergency Lodging Assistance properties after March 10, 2018 (checking out on March 11, 2018), will be responsible for all hotel costs. While other eligible survivors from other disaster recovery efforts may continue to receive assistance, please check the Emergency Lodging Assistance Program website frequently for eligibility updates.If you are unsure under which disaster your guest(s) fall, please call Emergency Lodging Assistance at 1-866-545-9865.Thank you for your participating in the Emergency Lodging Assistance Program.

ELA Call Center New Year\'s Holiday Hours
December 28, 2017

The Emergency Lodging Assistance hotline will be closed for the New Years Holiday Sunday December 31st and January 1st. The ELA hotline will re-open on Tuesday January 2nd, 2018 at 8:00 a.m. CST.

ELA Help Line Holiday Hours
December 18, 2017

The Emergency Lodging Assistance (ELA) hotline will be closed Saturday December 23rd through Monday December 25th 2017 for the Holiday. Normal business hours will resume Tuesday December 26th, 2017. You may contact the ELA hotline at 1-866-545-9865.

System Maintenance
December 14, 2017

<deleted>

Frequent Program Updates
December 11, 2017

Please check your ELA account on a regular basis for the most up-to-date information on the ELA program including changes to guest Qualification End Dates. These updates can occur at any time throughout the eligible guests stay as they may transition to other living options. Lodging partners can see updated information and eligibility changes on their Guest Summary page or by clicking on Alerts which are sent when a guest has a change to their terms and dates of assistance.

ELA 2017 Thanksgiving Holiday Hotline Hours
November 20, 2017

The Emergency Lodging Assistance(ELA) hotline will be open the following hours during the Thanksgiving Holiday: Thursday November 23rd -CLOSED Friday November 24th -CLOSED November 25th, 2017 9 a.m - 5 p.m. CST Sunday November 26th, 2017 9 a.m. - 5 p.m. CST The ELA call center will return to regular business hours on Monday November 27th, 2017. Additional information can be found on the PROGRAM INFORMATION PAGE. Please check your ELA account regularly for changes and additional program information

DRs 4336 y 4339 Puerto Rico Activación
November 01, 2017

FEMA ha activado el programa de asistencia para clientes de emergencia en Puerto Rico. Por favor asegurese de que todos los clientes son elegibles para recibir asistencia antes de emitir una habitacion. No todos los clientes reciben asistencia a traves de este programa y los cargos de habitacion para estos clientes no se cubren a traves de este programa. Se les recuerda a los socios de propiedades que reciban y copien un documento de identificacion emitido por el gobierno en el momento del check-in y lo mantengan en archivo durante dos (2) años. Tambien debe obtener una copia firmada de los terminos y condiciones de la forma del cliente a su llegada. Este formulario se puede encontrar en la pagina de informacion del programa de este sitio Web. Por favor, recuerde revisar cada cliente elegible en el sistema ELA tan pronto como usted emite una habitacion. El retraso en el control de los mismos podría resultar en problemas de facturacion o retrasos. . El centro de llamadas ELA esta disponible para ayudarle con cualquier problema o pregunta que usted pueda tener. Tambien pedimos a los socios de hospedaje que actualicen periódicamente su disponibilidad al informarnos a través de su cuenta web si estan o no están aceptando invitados adicionales.

DRs 4336 and 4339 Puerto Rico Activation
November 01, 2017

FEMA has activated the Emergency Lodging Assistance program in Puerto Rico. Please ensure all guests are eligible to receive assistance before issuing them a room. Not every guest is given assistance through this program and room charges for these guests will not be covered through this program. Lodging partners are reminded to receive and copy a Government Issued Photo ID from the guest at the time of check-in and keep it on file for two (2) years. You must also obtain a signed copy of the terms and conditions form from the guest upon arrival. This form can be found on the PROGRAM INFORMATION page of this website. Please remember to check each eligible guest into the ELA system as soon as you issue them a room. Delay in checking them in could result in billing issues or delays. The ELA call center is available to assist you with any issues or questions you may have. We also ask lodging partners to regularly update their availability by informing us through their web account if they ARE or Are Not accepting additional guests.

ELA Extensions
September 23, 2017

FEMA has extended assistance dates for both DR 4332 TX and DR 4337 FL. New qualified dates will appear for each eligible guest who has received an extension. To view each guests status visit your Guest Summary page within your ELA account. Each guest receiving an extension must sign a NEW Terms & Conditions form available on the Program Information Page. The ELA call center will remain open 7 days a week to assist any hotel needing additional information. Please make sure you check each guest eligibility dates to ensure all of your guests received an extension.

DR 4337 Florida Activation
September 11, 2017

FEMA has activated the Emergency Lodging Assistance program in Florida. Please ensure all guests are eligible to receive assistance before issuing them a room. Not every guest is given assistance through this program and room charges for these guests will not be covered through this program. Lodging partners are reminded to receive and copy a Government Issued Photo ID from the guest at the time of check-in and keep it on file for two (2) years. You must also obtain a signed copy of the terms and conditions form from the guest upon arrival. This form can be found on the PROGRAM INFORMATION page of this website. Please remember to check each eligible guest into the ELA system as soon as you issue them a room. Delay in checking them in could result in billing issues or delays. The ELA call center is available to assist you with any issues or questions you may have. We also ask lodging partners to regularly update their availability by informing us through their web account if they ARE or Are Not accepting additional guests.

ELA Hotline Extended Weekend & Holiday Hours
September 01, 2017

The Emergency Lodging Assistance hotline will be open extended hours throughout the holiday weekend. Agents will be able to assist hotels from 9:00 a.m. to 5:00 p.m CST on Saturday September 2nd and Sunday September 3rd. On Monday, September 4th the hotline will be available from 9:00 a.m. to 9:00 p.m. CST. Hotels can contact agents for assistance by calling 1-866-545-9865.

Extended Call Center Hours
August 29, 2017

The Emergency Lodging Assistance Hotline will be open extended hours to assist lodging partners with the recovery effort. We will remain open until 9:00 p.m. CST today (8/29/17). You can contact the hotline by calling 1-866-545-9865.

DR 4332 Texas Activation
August 27, 2017

FEMA has activated the Emergency Lodging Assistance program in Texas. Please ensure all guests are eligible to receive assistance before issuing them a room. Not every guest is given assistance through this program and room charges for these guests will not be covered through this program. Lodging partners are reminded to receive and copy a Government Issued Photo ID from the guest at the time of check-in and keep it on file for two (2) years. You must also obtain a signed copy of the terms and conditions form from the guest upon arrival. This form can be found on the PROGRAM INFORMATION page of this website. Please remember to check each eligible guest into the ELA system as soon as you issue them a room. Delay in checking them in could result in billing issues or delays. The ELA call center is available to assist you with any issues or questions you may have. We also ask lodging partners to regularly update their availability by informing us through their web account if they ARE or Are Not accepting additional guests.

ELA HOTLINE HOLIDAY HOURS
December 19, 2016

The Emergency Lodging Assistance Hotline will be closed for the Holiday beginning Friday December 23rd, 2016 and will re-open on Tuesday December 27th, 2016 at 8:00 a.m. CST.

Hotline Holiday Hours
November 18, 2016

The Emergency Lodging Assistance Hotline will be closed Thursday, November 24th through Sunday, November 27th for the Holiday. We will resume regular business hours on Monday, November 28th, 2016.

DR 4285 NC - NOT EXTENDED NOTICE
November 11, 2016

DR 4277 Louisiana Activation
August 19, 2016

FEMA has activated the Emergency Lodging Assistance program in Louisiana. Please ensure all guests are eligible to receive assistance before issuing them a room. Not every guest is given assistance through this program and room charges for these guests will not be covered through this program. Lodging partners are reminded to receive and copy a Government Issued Photo ID from the guest at the time of check-in and keep it on file for two (2) years. You must also obtain a signed copy of the terms and conditions form from the guest upon arrival. This form can be found on the PROGRAM INFORMATION page of this website. Please remember to check each eligible guest into the ELA system as soon as you issue them a room. Delay in checking them in could result in billing issues or delays. The ELA call center is available to assist you with any issues or questions you may have. We also ask lodging partners to regularly update their availability by informing us through their web account if they ARE or Are Not accepting additional guests.

Extended Call Center Hours
March 25, 2016

Due to the activation of DR 4263 the Emergency Lodging Assistance(ELA) call center will be open extended hours to assist any lodging facility with issues or questions they may have. We will be open on Friday March 25th, 2016 until 8:00 p.m. CST. We will re-open on Saturday March 26th and Sunday March 27th, 2016 at 8:00 CST and close at 5:00 p.m. CST. Lodging partners can reach the call center at 1-866-545-9865.

DR 4263 Louisiana Activated
March 25, 2016

FEMA has activated the Emergency Lodging Assistance program in Louisiana. Please ensure all guests are eligible to receive assistance before issuing them a room. Not every guest is given assistance through this program and room charges for these guests will not be covered through this program. Lodging partners are reminded to receive and copy a Government Issued Photo ID from the guest at the time of check-in and keep it on file for two (2) years. You must also obtain a signed copy of the terms and conditions form from the guest upon arrival. This form can be found on the PROGRAM INFORMATION page of this website. Please remember to check each eligble guest into the ELA system as soon as you issue them a room. Delay in checking them in could result in billing issues or delays. The ELA call center is available to assist you with any issues or questions you may have.

DR 4240 Activated in California
September 29, 2015

The Emergency Lodging Assistance Program (ELA) has been activated in response to disaster events in the state of California. Please ensure a guest is eligible to receive assistance before checking them into your hotel. You can do this online in real time through your ELA account. Please remember to obtain a copy of the signed Terms & Conditions form from the eligible guest prior to checking them into your hotel. This form can be found on the Program Information page. Please obtain a copy of a valid government issued identification from any eligible guest you check into your ELA account. The Emergency Lodging Assistance Hotline will have extended hours to accommodate hotels located in the surrounding areas.

ELA Lodging Support Center Closed Memorial Day
May 22, 2014

The ELA Lodging Support Center will be closed for the Memorial Day Holiday on Monday, May 26th, 2014. We will resume business hours of 8:00 a.m. (CST) on Tuesday, May 27th, 2014. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

DR4145 Colorado Extension of Assistance
November 26, 2013

Please review the Guest Alerts & Guest Summary online account areas at ela.corplodging.com and obtain a new Terms & Conditions form from each eligible guest extended. FEMA has extended some guests from DR4145 Colorado. If a guest has a question about their qualification period, advise the guest to contact FEMA at 1-800-621-3362.

Hotel Support Center Thanksgiving Hours of Operation
November 26, 2013

The ELA Hotel Support Center will be closed for Thanksgiving on Thursday, November 28th and on Friday, November 29th. We will resume business hours of 8:00 a.m. to 5:00 p.m. (CST) starting on Monday, December 2nd. Please refer to the online information available 24 hours through the User Guide, FAQ, and Program Information tabs on the ELA website.

Update - DR4145 Colorado Extensions
November 13, 2013

FEMA has extended some guests from DR4145 Colorado. Please continue to review the Guest Alerts & Guest Summary online account areas at ela.corplodging.com and obtain a new Terms & Conditions form from each eligible guest extended. If a guest has a question about their qualification period, advise the guest to contact FEMA at 1-800-621-3362.

FEMA EXTENDS SOME GUESTS FOR DR4145 COLORADO
October 31, 2013

Please continue to review the Guest Alerts & Guest Summary online account areas at ela.corplodging.com and obtain a new Terms & Conditions form from each eligible guest extended. If a guest has a question about their qualification period, advise the guest to contact FEMA at 1-800-621-3362.

FEMA EXTENDS SOME GUESTS FOR DR4145 COLORADO
October 31, 2013

Please continue to review the Guest Alerts & Guest Summary online account areas at ela.corplodging.com and obtain a new Terms & Conditions form from each eligible guest extended. If a guest has a question about their qualification period, advise the guest to contact FEMA at 1-800-621-3362.

FEMA EXTENSIONS - DR4145 CO
October 03, 2013

Please check your online account for the most accurate information and updates for each guests’ eligibility as FEMA has extended some guests from DR4145 (Colorado). You must obtain a completed copy of the new Terms & Conditions form (available on the Program Information page) from each eligible guest extended. Each qualified guest is assigned an authorized start and end date. Qualified guests are only eligible for lodging assistance during their assigned authorization period. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

FEMA ELA ACTIVATION - DR 4145 COLORADO
September 21, 2013

The Emergency Lodging Assistance (ELA) Program has been activated as DR 4145 in response to flooding in Colorado. FEMA applicants may soon seek lodging at ELA partner hotels. <br /><br />• Not every applicant receiving a registration number may be approved by FEMA for the ELA program, so please verify each guest’s eligibility by logging into the online account at ela.corplodging.com BEFORE providing lodging to the guest. FEMA assigns each eligible guest a start date and end date approved for payment.<br /><br />• Collect the required documents which include a completed copy of the Terms and Conditions available on the Program Information Page and a copy of a valid, government-issued Photo Identification from each eligible guest. Please make every effort to ensure confidentiality of FEMA guest information per the Privacy Act of 1974. <br /><br />• The ELA program will pay room-and-tax only charges for approved guest stays. Incidentals are the responsibility of the guest themselves. <br /><br />• Hotels may contact the ELA Hotel Support Center at 866-545-9865 for assistance with guest check-in or any ELA Program-related questions.<br /><br />• Please refer applicants who have questions regarding their eligibility to FEMA at 800-621-3362 as noted on the Transitional Sheltering Assistance (TSA) Terms & Conditions Form.<br />

Hotel Support Center Closed for Labor Day Holiday
August 30, 2013

The Emergency Lodging Assistance (ELA) Hotel Support Center will be closed for the Labor Day Holiday on Monday, September 2nd, 2013. We will resume business hours of 8:00 a.m. (CST) on Tuesday, September 3rd, 2013. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

DR 4085-NY FEMA EXTENSION UPDATE
August 28, 2013

Some guests displaced during Hurricane Sandy from DR4085 (New York) are being extended by FEMA. Please check online accounts for the most current qualification period for each guest and obtain a completed copy of the new Extension TSA Terms & Conditions form from each guest extended. If a guest has a question about their eligibility please advise them to contact FEMA at 1-800-621-3362.

FEMA EXTENSIONS FOR DR4085 NY
August 16, 2013

FEMA is extending some guests from DR4085 (New York). Please continue to check online accounts for the most current qualification period for each guest. You must obtain a completed copy of the new Extension TSA Terms & Conditions form (now available on the Program Information page) from each guest extended. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

DR4085 NY EXTENSIONS
August 02, 2013

FEMA is extending some guests from DR4085 (New York). Please continue to check online accounts for the most current qualification period for each guest. You must obtain a completed copy of the new Extension TSA Terms & Conditions form (now available on the Program Information page) from each guest extended. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

DR4085 NY EXTENSION OF ASSISTANCE
July 03, 2013

FEMA is extending some guests from DR4085 (New York). Please continue to check online accounts for the most current qualification period for each guest. You must obtain a completed copy of the new Extension TSA Terms & Conditions form (now available on the Program Information page) from each guest extended. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362

ELA Hotel Support Center Closed July 4th, 2013 & July 5th, 2013
July 02, 2013

The ELA Hotel Support Center will be closed Thursday, July 4th, 2013, and Friday, July 5th, 2013, in observance of the Independence Day Holiday. We will resume business hours of 8:00 a.m. to 5:00 p.m. (CST) on Monday, July 8th, 2013. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

DR4085 NEW YORK EXTENSION UPDATE
May 24, 2013

FEMA is extending some guests from DR4085 (New York). Please continue to check online accounts for the most current qualification period for each guest. You must obtain a completed copy of the new Extension TSA Terms & Conditions form (now available on the Program Information page) from each guest extended. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

Hotel Support Center Closed for Memorial Day Holiday
May 20, 2013

The ELA Hotel Support Center will be closed for the Memorial Day Holiday on Monday, May 27th, 2013. We will resume business hours of 8:00 a.m. (CST) on Tuesday, May 28th, 2013. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

DR 3363 TEXAS - FEMA EXTENSION NOTICE
May 15, 2013

FEMA has extended some guests from DR3363 TEXAS. Please check your online account for the most accurate information and updates for each guests’ eligibility. You must obtain a signed copy of the new Terms & Conditions form available on the Program Information page, from each guest extended. If a guest has a question about their eligibility please have them contact FEMA at 1-800-621-3362. Please continue to complete timely check-out for FEMA guests via online accounts and submit final billing for those guests who have departed.

FEMA Activation in Texas - DR 3363
May 04, 2013

FEMA has activated the Emergency Lodging Assistance (ELA) Program for DR 3363 Texas in response to displaced families and individuals from the recent explosion in Texas. Please log in to the property’s dedicated online account at ela.corplodging.com to update room availability. You must obtain a signed copy of the TSA Terms & Conditions form (available on the Program Information page) from each FEMA applicant as well as a copy of government-issued photo ID to be kept on file for a period of 2 years. Guest qualification and eligibility check must be confirmed online at ela.corplodging.com prior to hotel check-in. Qualified guests are eligible for lodging assistance only during their FEMA assigned authorization period. If an applicant has a question about their eligibility please advise the guest to contact FEMA at 1-800-621-3362.

DR4085 NEW YORK UPDATE
April 26, 2013

FEMA is extending some guests from DR4085 (New York)so please continue to check online accounts at ela.corplodging.com for the most current qualification period for each guest as approved by FEMA. You must obtain a signed copy of the new Extension TSA Terms & Conditions form (now available on the Program Information page) from each guest extended. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

DR4085 NEW YORK EXTENSION UPDATE
April 10, 2013

Please check your online account for the most accurate information and updates for each guests’ eligibility as FEMA has extended some guests from DR4085 (New York). You must obtain a signed copy of the new Terms & Conditions form (available on the Program Information page) from each guest extended. Each qualified guest is assigned an authorized start and end date. Qualified guests are only eligible for lodging assistance during their assigned authorization period. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.

DR4086 NEW JERSEY EXTENSION UPDATE
April 03, 2013

Please check your online account for the most accurate information and updates for each guests’ eligibility as FEMA has extended some guests from DR4086 (New Jersey). You must obtain a signed copy of the new Terms & Conditions form (available on the Program Information page) from each guest extended. Each qualified guest is assigned an authorized start and end date. Qualified guests are only eligible for lodging assistance during their assigned authorization period<br />Additional information will be sent to your hotel via fax concerning those guests from New Jersey DR4086 who have not had their eligibility extended. This fax will contain a listing of guests who did not receive an extension and an Authorization Ending Notice form. Please immediately distribute a copy of this Authorization Ending Notice form to each of those guests upon receipt. Any further lodging expenses after the guest’s qualification end date will be the responsibility of the guest. If a guest has a question about their eligibility please refer the guest to their completed Terms & Conditions Form and advise the guest to contact FEMA at 1-800-621-3362.<br />

EXTENSIONS APPROVED BY FEMA - DR4085 NEW YORK & DR4086 NEW JERSEY
March 21, 2013

FEMA has extended some guests from DR4085 and from DR4086. Please check your online account for the most accurate information and updates for each guests’ eligibility. You must obtain a signed copy of the new Terms & Conditions form available on the Program Information page, from each guest extended. If a guest has a question about their eligibility please have them contact FEMA at 1-800-621-3362. Please continue to complete timely check-out for FEMA guests via online accounts and submit final billing for those guests who have departed.

EXTENSIONS - DR4085 NEW YORK & DR4086 NEW JERSEY
March 07, 2013

FEMA has extended some guests from <br />DR4085 and from DR4086. Please check your online account for the most accurate information and updates for each guests’ eligibility. You must obtain a signed copy of the new Terms & Conditions form available on the Program Information page, from each guest extended. If a guest has a question about their eligibility please have them contact FEMA at 1-800-621-3362. Additionally, please continue to complete timely check-out for FEMA guests via online accounts and submit final billing for those guests who have departed.

DR 4085 NY Extensions
February 21, 2013

FEMA has extended some guests from DR 4085. Please check your online account for the most accurate information and updates for each guests eligibility. You must obtain a signed copy of the new Terms & Conditions form available on the Program Information page, from each guest extended. If a guest has a question about their eligibility please have them contact FEMA at 1-800-621-3362.

DR 4086 New Jersey Extensions and Authorization Ending Notices
February 20, 2013

FEMA has extended some guests displaced from DR 4086 New Jersey. Additional information is being sent to your hotel via fax concerning those guests who have not had their eligibility extended. This fax will contain a listing of guests who did not receive an extension, and an Authorization Ending Notice form. Please immediately distribute a copy of this Authorization Ending Notice form to each of those guests. <br /><br />This communication notifies the ineligible DR 4086 New Jersey applicants that FEMA will NOT approve payments for the guest stays past the night of 2/22/13. Any further lodging expenses after this qualification end date will be the responsibility of the guest.<br /><br />Please refer any of these guests to FEMA at 1-800-621-3362 with any questions. Please note that the current qualification end date for any FEMA registrant may be viewed via the Guest Summary section of the hotel’s dedicated online account at ela.corplodging.com. <br /><br />Feel free to contact the ELA Hotel Support Center at 866-545-9865 (Monday – Friday 8 a.m. to 5 p.m. CST) with any participating hotel questions, or if you did not receive the Authorization Ending Document and listing of guests who need to receive the communication.<br />

Extensions - DR4085-NY & DR4086-NJ
February 06, 2013

Some eligible guests have been approved by FEMA for extensions. Please reference dedicated online ELA Program accounts for the most recent guest qualification updates and ensure you have received an initialed copy of the new Extension Terms and Conditions from any guest who received an extension. If your guest did not receive an extension and is in need of assistance please instruct them to contact FEMA at 1-800-621-3362.

DR4085-NY & DR4086-NJ
January 24, 2013

Some eligible guests have been approved by FEMA for extensions. Please reference dedicated online ELA Program accounts for the most recent guest qualification updates. Please ensure you have received an initialed copy of the new Extension Terms and Conditions from any guest who received an extension. If your guest did not receive an extension and is in need of assistance please instruct them to contact FEMA at 1-800-621-3362.

DR4085 NY & DR4086 NJ EXTENSIONS
January 11, 2013

The ELA program has been extended for some eligible guests. Please check your dedicated ELA account for the most recent program information and qualification changes. Please ensure you have received a signed copy of the new terms and conditions from any guest who received an extension. If your guest did not received an extension and is in need of assistance please instruct them to contact FEMA at 1-800-621-3362.<br />

Upcoming Hours of Operation Changes for the Holidays
December 17, 2012

The ELA Hotel Support Center will be closed for the Christmas holiday on Monday, December 24th, 2012, and on Tuesday, December 25th, 2012. We will resume business hours of 8:00 a.m. to 5:00 p.m. (CST) starting on Wednesday, December 26th, 2012. The support center will also be closed Tuesday, January 1st, 2013, in observance of the New Year’s Holiday, re-opening on Wednesday, January 2nd, 2013 at 8:00 am. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

DR 4085 Sandy New York Extensions
December 15, 2012

The ELA program has been extended for some eligible guests. Please check your dedicated ELA account for the most recent program information and qualification changes. Please ensure you have received a signed copy of the new terms and conditions from any guest who received an extension. If your guest did not received an extension and is in need of assistance please instruct them to contact FEMA at 1-800-621-3362.

DR4085 and DR4086 Extensions
December 14, 2012

FEMA has extended the ELA program for eligible guests. Please log into your account to see the qualification dates for eligible guests either checking into your hotel or already staying in your property. Please obtain a signed copy of the NEW Terms & Conditions form, found on the Program Information page, for each eligible guest who is extended or is checking into your property. <br /><br />

ELA HOTEL SUPPORT CENTER
November 30, 2012

The Emergency Lodging Assistance Hotel Support Center has returned to its normal business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. CST. You can find additional information on the Program Information page and through the User Guide listed on your tool bar.<br />

DR 4085 New York Extensions
November 29, 2012

FEMA has extended the ELA program for eligible guests. Please log into your account to see the qualification dates for eligible guests either checking into your hotel or already staying in your property. Please obtain a signed copy of the NEW Terms & Conditions form, found on the Program Information page, for each eligible guest who is extended or is checking into your property.<br /><br />

11.28.12 DR 4086 New Jersey Extension
November 28, 2012

FEMA has extended the ELA program for eligible guests. Please log into your account to see the qualification dates for eligible guests either checking into your hotel or already staying in your property. Please obtain a signed copy of the NEW Terms & Conditions form, found on the Program Information page, for each eligible guest who is extended or is checking into your property.

ELA Call Center Closed for Thanksgiving
November 19, 2012

The hotel support call center will be closed for the Thanksgiving holiday on Thursday November 22nd, 2012. We will resume business hours of 8:00 a.m.(CST) on Friday November 23rd, 2012. Please remember to refer to the online information available through the User Guide, FAQ, and Program Information tabs on the ELA website.

New York & New Jersey Sandy Extension Notices
November 15, 2012

FEMA has extended the ELA program for eligible guests. Please log into your account to see the qualification dates for eligible guests either checking into your hotel or already staying in your property. Please obtain a signed copy of the new Terms & Conditions form, found on the Program Information page, for each eligible guest who is extended or is checking into your property.

DR 4085 NY Activated
November 01, 2012

The Emergency Lodging Assistance (ELA) program has been activated in for DR 4085 in response to Hurricane Sandy. Eligible participants are being notified and may begin seeking lodging at participating ELA hotels. Please ensure you have checked each guests registration number in the ELA system for their eligibility status, and have collected the required documents from the guest BEFORE checking them into your lodging property. These documents include a signed copy of the Terms and Conditions available on the Program Information Page, and a copy of a government issued Photo identification. The ELA program will pay for room and tax only charges for eligibel guests, thus making any incidentals the responsibility of the guest themselves. Not every person receiving a registration number will be eligible for the ELA program, so please ensure you check their eligibility in the ELA system before providing lodging to the guest.

DR 4086 NJ
November 01, 2012

The Emergency Lodging Assistance (ELA) program has been activated in for DR 4086 in response to Hurricane Sandy. Eligible participants are being notified and may begin seeking lodging at participating ELA hotels. Please ensure you have checked each guests registration number in the ELA system for their eligibility status, and have collected the required documents from the guest BEFORE checking them into your lodging property. These documents include a signed copy of the Terms and Conditions available on the Program Information Page, and a copy of a government issued Photo identification. The ELA program will pay for room and tax only charges for eligibel guests, thus making any incidentals the responsibility of the guest themselves. Not every person receiving a registration number will be eligible for the ELA program, so please ensure you check their eligibility in the ELA system before providing lodging to the guest.

DR 4080 Extension
October 29, 2012

Some qualified guests will be receiving extension notices to extend their qualified dates of eligibility for the Emergency Lodging Assistance Program. Please check your dedicated online ELA account at ela.corplodging.com regularly and communicate with your guests on a regular basis. The lodging partner will need to have each eligible guest receiving an extension sign a copy of the Extension Terms and Conditions available on the Program Information page. Please note that each individual guest’s assistance can vary and not all guests will receive an extension, so please verify the eligible dates for each guest regularly. To assist us further we also ask you continue updating your hotels account with your room availability options. If you have further questions please feel free to call our ELA Hotel Support Center at 1-866-545-9865. <br />

FEMA DR4080 Extension
October 11, 2012

Some qualified guests will be receiving extension notices to extend their qualified dates of eligibility for the Emergency Lodging Assistance Program. Please check your dedicated online ELA account at ela.corplodging.com regularly and communicate with your guests on a regular basis. The lodging partner will need to have each eligible guest receiving an extension sign a copy of the Extension Terms and Conditions available on the Program Information page. Please note that each individual guest’s assistance can vary and not all guests will receive an extension, so please verify the eligible dates for each guest regularly. To assist us further we also ask you continue updating your hotels account with your room availability options. If you have further questions please feel free to call our ELA Hotel Support Center at 1-866-545-9865.

Update DR4080 Guest Status
October 04, 2012

Lodging partners participating in the hotel program for Disaster (DR4080-Louisiana) are asked to log into their dedicated accounts to submit billing and check out guests no longer in house so that FEMA guest information is up-to-date. Guest check-out may be performed at the same time as billing is submitted. If you need assistance please feel free to contact the ELA Hotel Support Line at 1-866-545-9865. Thank you for your continued participation with lodging FEMA guests.

FEMA DR4080 Extensions
September 28, 2012

Some qualified guests will be receiving extension notices to extend their qualified dates of eligibility for the Emergency Lodging Assistance program starting Thursday, September 27th. Please check your dedicated ELA account regularly and communicate with your guests on a regular basis as each individual guest’s assistance can vary. The lodging partner will need to have each eligible guest receiving an extension sign a copy of the extension Terms and Conditions available on the Program Information page. Not all guests will receive an extension so please verify the eligible dates for each guest regularly. To assist us further we also ask you continue updating your hotels account with your room availability options. If you have further questions please feel free to call our ELA Hotline at 1-866-545-9865.

ELA Hotel Support Center
September 14, 2012

The Emergency Lodging Assistance Hotel Support Center has returned to its normal business hours of Monday through Friday 8:00 a.m. to 5:00 p.m. CST. You can find additional information on the Program Information page and through the User Guide listed on your tool bar.

DR 4080 Extensions
September 13, 2012

Some qualified guests will be receiving extension notices to extend their qualified dates of eligibility for the Emergency Lodging Assistance program as early as Thursday September 13th, 2012. Please check your dedicated ELA account regularly and communicate with your guests on a regular basis as each individual guests assistance can vary. The lodging partner will need to have each eligible guest receiving an extension sign a copy of the extension Terms and Conditions available on the Program Information page. Not all guests will receive an extension so please verify the eligible dates for each guest regularly. To assist us further we also ask you continue updating your hotels account with your availability options. Several guests are still looking for hotel options in specific areas. If you have further questions please feel free to call our ELA Hotline at 1-866-545-9865.

ELA Call Center Open Extended Hours
September 07, 2012

The Emergency Lodging Assistance Call Center will be open throughout the weeked of September 8th & 9th. Customer Service Representatives will be available beginning at 10:00 a.m. CST. The call center will close at 5:00 p.m. CST both days.

Updating Your Hotel Status
September 04, 2012

Lodging partners participating in the hotel program for the recent activation are asked to log into their dedicated accounts and update their availability. Inside your account on the right side of the screen you will see either a red or green button which tells potential guests if your hotel has rooms available or you are currently not accepting guests. This data feeds a website where eligible guests find ELA participating hotels. Please take a moment to update your account. If you need assistance please feel free to contact the ELA program at 1-866-545-9865.

ELA Activated for DR 4080
September 03, 2012

The Emergency Lodging Assistance (ELA) program has been activated in for DR 4080 in response to Hurricane Isaac. Eligible participants are being notified and may begin seeking lodging at participating ELA hotels. Please ensure you have checked each guests registration number in the ELA system for their eligibility status, and have collected the required documents from the guest BEFORE checking them into your lodging property. These documents include a signed copy of the Terms and Conditions available on the Program Information Page, and a copy of a government issued Photo identification. The ELA program will pay for room and tax only charges for eligibel guests, thus making any incidentals the responsibility of the guest themselves. Not every person receiving a registration number will be eligible for the ELA program, so please ensure you check their eligibility in the ELA system before providing lodging to the guest.

All ELA Activations Complete
January 10, 2012

As of hotel check out time on January 10th, 2012 all ELA activations will complete. No more extension periods for assistance have been granted and all guests should be checked out of your hotel as their eligibility has ended. Please complete billing for all remaining guests checked into your system and complete your transactions by checking them out of the system. As always our Support Center Representatives are available to assist you with any questions you may have while completing your final billing submissions. Thank you to all the lodging partners assisting in this effort.

ELA Holiday Hours
December 22, 2011

The Emergency Lodging Assistance (ELA) Hotline will be closed Monday December 26th, 2011 for the Holiday. It will resume normal business hours of 8 a.m.-5 p.m. CST on Tuesday December 27th, 2011.

ELA Extensions and Conclusions As Holiday Approaches
December 15, 2011

AS the Holiday quickly approaches we would like to remind all participating hotels to check status updates for guests still checked into your hotel frequently. As the newest information becomes available, we will send updates and display the most current program information on our website.

North Carolina ELA Program Ending
November 04, 2011

The Emergency Lodging Assistance (ELA) program is ending for some guests displaced from Hurricane Irene. While other ELA activations will continue, please make sure to check your guests qualification dates regularly for any updates and changes.

Several Activaitons Extended
October 10, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. There are several active Disaster Recovery Efforts, each with separate elgibility ending dates. Please pay particular attention to each of your guests eligibility dates as extension information arrives. As always, please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or any new check in's. You will be asked to verify receipt of these new forms inside your ELA account. If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions. Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. For further assistance contact the ELA Hotel Support Line at 1-866-545-9865.

FEMA Extends ELA For Some In North Carolina
September 29, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. Please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or new check in's. You will be asked to verify receipt of these new forms inside your ELA account. If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions. Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. For further assistance contact the ELA Hotel Support Line at 1-866-545-9865. <br />

FEMA Activates ELA in Pennsylvania
September 27, 2011

The Emergency Lodging Assistance (ELA) program has been activated in response to flooding in Pennsylvania.<br /><br />Please check each guests eligibility carefully and ensure you have secured a signed copy of the Terms and Conditions from any eligible guest you have checked into your hotel.<br /><br />The ELA call center will be open Monday-Friday 8:00 a.m. to 5:00 p.m. CST to assist you. <br /><br />

FEMA Extends Some Guests in North Dakota
September 26, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests in North Dakota. Please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or new check in's. You will be asked to verify receipt of these new forms inside your ELA account. If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions. Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. For further assistance contact the ELA Hotel Support Line at 1-866-545-9865. <br /><br />

ELA Extension For Some North Carolina Guests
September 22, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. Please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in.<br /><br />New Terms and Conditions forms must be filled out by all guests receiving an extension or new check in's. You will be asked to verify receipt of these new forms inside your ELA account. <br />If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions. <br />Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. <br />For further assistance contact the ELA Hotel Support Line at 1-866-545-9865.

ELA Call Center Open Extended Hours
September 10, 2011

The Emergency Lodging Assistance hotline will be open extended hours on Sunday September 11th, 2011 to assist hotel and other lodging partners wishing to participate in the recent activations. Please call the ELA hotline for any assistance you may need concerning your account. If your guest has questions or concerns please have them contact FEMA at 1-800-621-3362.

FEMA Activates ELA in Texas
September 10, 2011

FEMA has activated the Emergency Lodging Assistance program for DR 4029 Texas. This is in response to displaced families and individuals from the recent fires. Please ensure you check your guests qualifications within your dedicated hotel ELA account to validate their eligibility. Currently two separate disasters are activated to assist people displaced from a recent disaster. Please make sure you are providing the guest with the correct Terms and Conditions form for your disaster. If you have anny additional questions please contact our ELA Hotel support center at 1-866-545-9865.

FEMA Activates ELA in North Carolina
September 07, 2011

FEMA has activated the Emergency Lodging Assistance program for DR 4019 North Carolina. This is in response to displaced families from Hurricane Irene. Please ensure you check your guests qualifications within your dedicated hotel ELA account to validate their eligibility. Currently two separate disasters are activated to assist people displaced from a recent disaster. Please make sure you are providing the guest with the correct Terms and Conditions form for your disaster. If you have anny additional questions please contact our ELA Hotel support center at 1-866-545-9865.

Early North Dakota Flooding ELA Extensions
August 25, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. These particular extensions come a little earlier than usual to help update our housing partners on qualification status of approved guests before the coming holiday weekend. Some guests have already been given an extension on their existing stays, which were set to expire on September 1st. Because of the Labor Day holiday FEMA has made extensions available sooner so hotels can plan accordingly for the holiday. As always, please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or any new check in's. You will be asked to verify receipt of these new forms inside your ELA account. If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions. Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. For further assistance contact the ELA Hotel Support Line at 1-866-545-9865.<br />

ELA Extension
August 17, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. Please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or any new check in's. You will be asked to verify receipt of these new forms inside your ELA account.<br /><br />If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions.<br /><br />Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. <br /><br />For further assistance contact the ELA Hotel Support Line at 1-866-545-9865.

North Dakota Flood Extension
August 03, 2011

FEMA has extended the Emergency Lodging Assistance program for some qualified guests. Please verify the new qualification dates for each of the guests already checked into your hotel and any new guests wishing to check in. New Terms and Conditions forms must be filled out by all guests receiving an extension or new check in's. You will be asked to verify receipt of these new forms inside your ELA account.<br /><br />If your guest did not receive an extension a separate form will be sent to you to distribute to them. This form will include information on how to contact FEMA with further questions.<br /><br />Please ensure guests are eligible for this extension before extending their stay in your hotel or checking in a new qualified guest. <br /><br />For further assistance contact the ELA Hotel Support Line at 1-866-545-9865.

ELA CALL CENTER EXTENDED HOURS
July 08, 2011

In response to the recent activation of the ELA Program for North Dakota Flood recovery the Emergency Lodging Assistance (ELA) hotline will be open extended weekend hours on July 9th & 10th 2011. Customer service agents will be available from 9:00 a.m. to 4:00 p.m. CST on these two weekend days to assist hotels with program details and account information. You can reach the ELA hotline by calling 1-866-545-9865.

North Dakota Flood Activation
July 05, 2011

The Emergency Lodging Assistance (ELA) program has been activated in response to flooding in North Dakota.<br /><br />Please check each guests eligibility carefully and ensure you have secured a signed copy of the Terms and Conditions from any eligible guest you have checked into your hotel.<br /><br />The ELA call center will be open Monday-Friday 8:00 a.m. to 5:00 p.m. CST to assist you. <br /><br />

Important Hotel Announcement!
March 08, 2010

FEMA’s Transitional Sheltering Assistance for DR-4337 Florida for Hurricane Irma will end on March 10, 2018. There are no further extensions for this particular disaster. \\r\\n\\r\\nAny survivors under DR-4337 remaining in Emergency Lodging Assistance properties after March 10, 2018 (checking out on March 11, 2018), will be responsible for all hotel costs. \\r\\n\\r\\nWhile other eligible survivors from other disaster recovery efforts may continue to receive assistance, please check the Emergency Lodging Assistance Program website frequently for eligibility updates.\\r\\n\\r\\nIf you are unsure under which disaster your guest(s) fall, please call Emergency Lodging Assistance at 1-866-545-9865.\\r\\n \\r\\nThank you for your participating in the Emergency Lodging Assistance Program.\\r\\n

ELA ASSISTANCE LINE
July 01, 2009

The ELA ASSISTANCE HOTLINE will be closed Friday July 3rd, 2009 in observance of the Independence Day Holiday. Our office will re-open on Monday July 6th, 2009 at 8:00 a.m. CST.

Updates to ELA Website
April 15, 2009

ELA Hotel Partners will see new features added to their online accounts beginning Thursday April 16th, 2009. Changes have been made to modify the Guest Summary and the Billing History pages. Due to large volumes of guests staying in some properties, researching individual guests became difficult. The new changes will allow hotels to research specific guests easier as well as still access all guests loaded into their account. If you need assistance with these changes please call our hotline at 1-866-362-0742.

ELA Extension
March 27, 2009

Updated on 3-27-09: Some hurricane evacuees have been extended. Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended and the specific dates of eligibility for each individual guest. Some dates may be different for each guest. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation. <br />

ELA EXTENSIONS
March 02, 2009

Extensions:<br /><br />Updated on 3-2-09: Some hurricane evacuees have been extended. Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended and the specific dates of eligibility for each individual guest. Some dates may be different for each guest. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.

Extensions Through Feb 13th, 2009 (Checkout Feb 14th, 2009)
January 31, 2009

Updated on 1-31-09: <br /><br />Some hurricane evacuees have been extended through the night of Febuary 13th (check out on the 14th). Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.<br />

January 16th, 2009 Extensions
January 16, 2009

Some hurricane evacuees have been extended through the night of January 30th (check out on the 31st). <br><br>Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. <br><br>All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page.<br><br> In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. As always, thank you for your assistance and your participation.

Extensions - Through Jan 16th, 2009 (Checkout Jan 17th, 2009)
December 31, 2008

Some hurricane evacuees have been extended through the night of January 16th (check out on the 17th). <br /><br /><br />Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. <br /><br /><br />Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. <br /><br /><br />All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. <br /><br /><br />In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. <br /><br /><br />As always, thank you for your assistance and your participation

IL, MN and IN ELA Activations
December 24, 2008

Due to recent weather events, FEMA has enacted Emergency Lodging Assistance (ELA)in the states of IL, IN and MN.

Ike Extensions - Through Jan 2nd (Checkout Jan 3rd)
December 11, 2008

Some hurricane evacuees have been extended through the night of January 2nd (check out on the 3rd). <br /><br /><br />Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended. <br /><br /><br />Some of those being extended will need to sign the "TSA Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website. <br /><br /><br />All others being extended need to be given the "Authorization Ending" form, which is also located under the "Program Information" page. <br /> <br /><br />In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees. <br /><br /><br />As always, thank you for your assistance and your participation

Ike Extensions - Through Dec 12th (Checkout Dec 13th)
November 26, 2008

Some hurricane evacuees have been extended through the night of Dec. 12th (check out on the 13th).<br /><br /> Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.<br /><br /> Some of those being extended will need to sign the "TSA Extension Terms and Conditions 12-12 (Checkout 12-13)"form. That form is located under the "Program Information" section of the website.<br /><br /> All others being extended need to be given the "Authorization Ending 12-12 (Checkout 12-13)" form, which is also located under the "Program Information" page.<br /><br /> In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.<br /><br /> As always, thank you for your assistance and your participation<br /><br />

Extensions Through the Night of November 28th (Check Out the 29th)
November 11, 2008

Some hurricane evacuees have been extended through the night of Nov. 28th (check out on the 29th).<br /><br />Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those in your hotel who have been extended.<br /><br /> Go to the program information link for information on which form to give each guest. If your guest alert was received on Nov 11th, the guest needs to complete the "Transitional Sheltering Assistance Terms and Conditions" form. <br /><br /> If you received the guest alert on Nov 12th, that guest needs the "Notice From FEMA Regrding Authorization".<br /><br /> As always, thank you for your assistance and your participation.<br />

Some Hurricane Evacuees Extended Through the Night of Nov 11th
October 25, 2008

Some hurricane evacuees have been extended through the night of Nov. 11th (check out on the 12th).<br /><br />Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.<br /><br />Some of those being extended will need to sign the "TSA Extension Terms and Conditions Through 111108" form. That form is located under the "Program Information" section of the website.<br /><br />All others being extended need to be given the "Hotel Auth Ending 11-11" form, which is also located under the "Program Information" page.<br /><br />In the next few days CLC will send out information (via fax and email) indicating which form goes to the evacuees.<br /><br />As always, thank you for your assistance and your participation<br />

Ike Extension Information and Instructions-Oct 12th
October 12, 2008

<br />Many Hurricane Ike evacuees have been extended through the night of October 27th (Check out October 28th).Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.<br /><br /> Some of those being extended will need to sign the "Ike Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.<br /><br /> All others being extended need to be given the "Ike Authorization Ending" form, which is also located under the "Program Information" page.<br /><br /> In the next few days CLC will send out information (via fax and email)indicating which form goes to the evacuees.<br /><br /> As always, thank you for your assistance and your participation.

Ike Extension Information and Instructions
October 11, 2008

Many Hurricane Ike evacuees have been extended through the night of October 27th (Check out October 28th).<b>Please review the alerts on the right hand side of your "MyELA" page daily for a listing of those who have been extended.<br /><br />Some of those being extended will need to sign the "Ike Extension Terms and Conditions" form. That form is located under the "Program Information" section of the website.<br /><br />All others being extended need to be given the "Ike Authorization Ending" form, which is also located under the "Program Information" page.<br />In the next few days CLC will send out information (via fax and email)indicating which form goes to the evacuees.<br />As always, thank you for your assistance and your participation.

Eligibility Extensions
October 03, 2008

FEMA has extended some Gustav evacuees through the night of Oct 5th. Some have been extended through the night of the 16th.<br /><br />Please review the alerts on the right hand side of the page for any of your guests who may have been extended.<br /><br />As always, thank you for participating in the program

Gustav Eligibility Extensions
October 03, 2008

FEMA has extended some Gustav evacuees through the night of Oct 5th. Some have been extended through the night of the 16th.<br /><br /><b>Please review the alerts on the right hand side of the page</b> for any of your guests who may have been extended.<br /><br />As always, thank you for participating in the program.

Hurricane Ike Emergency Lodging Assistance Activated
September 15, 2008

FEMA Activates ELA for Hurricane Ike. Please call 1-866-545-9865 for assistance.

New Disaster Area Declared for ELA
September 03, 2008

FEMA Activates ELA for Hurricane Gustav. Please call 1-866-545-9865 for assistance.

FEMA Formaldehyde Information
August 10, 2007

A FEMA Formaldehyde Information Number is available:<br />1-866-562-2381<br />TTY 1-800-462-7585

November 30, 1999